Within 30 days of invoice: No Questions Asked
US Kids Golf will gladly accept a return of merchandise, “No Questions Asked” if we are contacted, and you are issued a RETURN AUTHORISATION (RA) number within 30 days from the date the product was shipped or invoiced from our company. To qualify for this “No Questions Asked” return, products must be NEW, which means unused and in their original packaging.
You will be responsible for the shipping arrangements and fees, and the return must be shipped within 15 days of the date the RA was issued and received by us within 45 days of our shipped/invoice date. However, if it is determined that the return is due to our error, a Call Tag (shipping label at our expense) will be emailed to you in order to ship within 15 days of the date the RA is issued.
Within 31-90 days of invoice: Returns Accepted With Restocking Fee
If you are issued an RA number 31 to 90 days after our shipped/invoice date, then all NEW products may be returned with a 10% Restocking Fee applied.
CONSUMER PRODUCT WARRANTY
US Kids Golf warrants its products purchased from an authorized US Kids Golf retailer or distributor to be free from defects in materials and workmanship during normal use for ONE YEAR from the original retail purchase date. The warranty does not cover damage caused by third parties or normal wear and tear use such as paint scratches, fading, worn grips, or cosmetic blemishes. US Kids Golf is not responsible for product not purchased from an authorized retailer or distributor or for a product that has been altered or modified in any way except for re-gripping.
To obtain warranty service for US Kids Golf product purchased within Australia, the consumer must present proof of purchase in the form of an original cash register receipt to an authorized retailer or to US Kids Golf. The product must not have been abused, altered, defaced, misused or otherwise damaged through neglect of the consumer. In order to receive warranty service directly through US Kids Golf, the consumer must first fax our customer service department at 02 9904 9812 to receive a Return Authorisation number. US Kids Golf will return the replacement product at no charge to consumers within Australia. US Kids Golf reserves the right to repair or replace the defective product with the same or comparable product.